We want you to be satisfied with your purchase from Qianli Gift. If there is an issue with your order, please contact us and we will help review the situation.
1. Return Requests
If you would like to request a return or exchange, please contact us within 7 days after receiving your order.
Please include your order information, reason for return, and clear photos if the item is damaged, defective, or incorrect.
Contact email: support@qianligift.com
2. Eligible Returns
Returns or exchanges may be accepted if:
- The item is damaged upon arrival
- The item is defective
- The wrong item was delivered
- The item is unused and in its original condition
3. Non-Returnable Items
We may not accept returns or exchanges for:
- Used or damaged items caused by the customer
- Items without original packaging
- Personalized or customized items
- Items returned without prior contact or approval
4. Return Shipping
Return shipping arrangements and costs will depend on the reason for the return.
If the return is caused by our error, we will help provide a suitable solution.
5. Refunds or Exchanges
Once we receive and review your return request, we may offer a replacement, exchange, or refund depending on the situation.
Refund processing time may vary depending on the payment method and service provider.
6. Contact Us
For return or exchange questions, please contact us at:
support@qianligift.com
